Where to go for Help

Medicare Beneficiary "Hotline"

8:00 am - 4:30 pm (M - F)
Phone
(800)760-3540 (Toll Free)
(205)977-4205 (Birmingham Area)
Write
Alabama Quality Assurance Foundation
Medicare Peer Review Organization
One Perimeter Park South
Suite 200 N
Birmingham, AL 35243-2327

Elder Care Hotline

(A Division Of AL Department of Public Health, Licensure and Certification)
For Complaints And Inquiries Regarding Health Care Facilities
Phone
(800)356-9596

Fraud Hotline

Phone
(800)982-2790 (In Alabama)

State of Alabama Dept. of Insurance

Phone
(334)241-4141
Write
201 Monroe Street
P O Box 303351
Montgomery, AL 36130-3351

Medicare Claims Information

8:00 am - 5:00 pm (M-F)
(Beneficiary Services Information for EOMBS, Claims Payment, Deductibles, Participating Providers, Etc.)
Phone
(800)292-8855

Alabama Medicaid Agency

Phone
(800)362-1504

Durable Medical Equipment

Regional Carrier (DMERC)
Phone
(800)583-2236

Social Security Administration

To Apply for Medicare or Replace Medicare Card
Phone
(800)772-1213 or Local SSA Office

Railroad Retirement Board

District Office
Phone
(205)731-0019 (Birmingham Area)

Insurance Counseling and Assistance

(A Division of Alabama Department of Senior Services)
For General Questions About Medicare Supplement Insurance and Programs to Assist Low-Income Medicare Beneficiaries.
Phone
(877)425-2243

Railroad Retirees

Medicare Claims or Inquiries
Write
Palmetto Gov Benefits Adm.
Claims Information
Phone
(800)833-4455

FRAUD HOTLINE

Phone
(800)772-4258
Write
RRB, OIG, Hotline Officer
844 Rush Street
Chicago, IL 60611

Alabama Dept. of Senior Services

(For Insurance Counseling, Legal Assistance, Nutrition Sites, Other Activities)
Phone
(877)425-2243
Write
P O Box 301851
Montgomery, AL 36130

Alabama Dept. of Public Health

Inquiries on Health Maintenance Organizations (HMO’s)
Phone
(334)206-5366

Center for Medicare and Medicaid Services (Formerly known as HCFA)

Phone
(800)243-5463
(877)486-2048 (Hearing and Speech)