Consumer Services

• Receives, researches, investigates and resolves individual consumer complaints against insurance companies, agents and brokers
• Refers completed investigations to Legal Division
• Provides educational materials and assistance for consumers and senior citizens regarding insurance questions and coverage provisions
• Responds and deploys staff members to disaster sites to assist victims in expediting their insurance claims
• Participates in Consumer Outreach programs with staff members speaking to community and consumer groups throughout the state
• Investigates unlicensed and unauthorized insurance activities
• Investigates alleged violations and where evidence warrants forwards charges to Legal Division