A notice to Alabama insurance consumers

Contact: Jennifer Bowen
(334) 269-3550


The Alabama Department of Insurance (ALDOI) would like to reassure Alabama businesses and insurance consumers that ALDOI is closely monitoring insurance issues related to COVID-19. Our core mission is making sure insurance consumers are treated fairly.  While teleworking under Governor Kay Ivey’s direction, the ALDOI is fully operational and we will open investigations into virus-related insurance issues as needed during this challenging time.

Consumers may file complaints or contact the Department using any of the following:

·  Online by using the
Online Consumer Complaint Form.  Consumer may also download the form in PDF format
·  Email at consumerservices@insurance.alabama.gov
·  Live Chat by visiting www.aldoi.gov
·  By calling (334) 241-4141

The mission of the Alabama Department of insurance is to serve the people of Alabama by regulating the insurance industry, providing consumer protection, promoting market stability, and enforcing fire safety standards and laws.


The Alabama Department of Insurance implements telework policy until April 6 

Ways to help protect yourself from COVID-19

The Alabama COVID-19 Hotline