COVID-19


The Alabama Department of Insurance has a responsibility to protect insurance consumers in Alabama. That responsibility does not cease during times of crisis. Therefore, the department is closely monitoring developments regarding COVID-19. Below you’ll find helpful resources regarding the department’s response to the virus including current news, department bulletins and other helpful information.

While the department is teleworking until April 30 at the direction of Governor Kay Ivey, we are still here to serve you. Here’s how to get in touch with us.

For licensing renewal inquiries or questions about the producer licensing exam, email us at producerlicensing@insurance.alabama.gov or call 334-241-4126.

For consumer complaints, email us at consumerservices@insurance.alabama.gov. You may also visit our live chat at https://www.aldoi.gov or call 334-241-4141.

For financial examinations, email sean.duke@insurance.alabama.gov.

For captives, email sean.duke@insurance.alabama.gov.

For preneed, email rita.summerlin@insurance.alabama.gov.

For general inquiries, email insdept@insurance.alabama.gov.

Email addresses for other departments are available by visiting the ALDOI website at: https://www.aldoi.gov/ContactUs.aspx. You may also call the Department main number at (334) 269-3550 and you will be directed to the division you need to leave a voice message.

CMS has issued additional guidance on the implementation of Section 6001 of the Families First Coronavirus Response Act (the FFCRA) and Section 3201 of the Coronavirus Aid, Relief, and Economic Security Act (the CARES Act), which require coverage of COVID-19 testing.

You can find the FAQ here: https://www.cms.gov/files/document/FFCRA-Part-43-FAQs.pdf

News Releases

7/22/2020 - Tips to Avoid Extra Charges for a COVID-19 Test

5/05/2020 - COVID-19 Testing and Treatment for the Uninsured

4/29/2020 - Hunting for an Event Space? Before You Say 'Yes' Know Your Insurance Options

4/27/2020 - Frequently Asked Questions about Business Interruption Insurance

4/09/2020 - Consumer Alert: Health Insurance Options After a Job Loss

4/08/2020 - Tips to Prevent Injury While Teleworking

4/08/2020 - ALDOI Issues Guidance on Temporary Producer Licensing Requirements

4/02/2020 - Gov. Ivey Urges Alabama Small Business Owners to Apply for Federal Financial Relief

3/30/2020 - ALDOI Recommends Flexibility for Insurance Consumers Amid COVID-19 Outbreak

3/26/2020 - Tips To Help Ensure You're Not a Victim of a COVID-19 Scam

3/25/2020 - Protect Yourself From COVID-19 Scams

3/24/2020 - Health Insurers Outline Coronavirus Coverage Plans

3/18/2020 - Alabama COVID-19 Hotline

3/18/2020 - A Notice To Alabama Insurance Consumers

3/16/2020 - ALDOI Implements Telework Policy Until April 30

3/13/2020 - ALDOI Issues COVID-19 Guidance to Health Insurance Carriers

3/03/2020 - Ways To Help Protect Yourself From Coronavirus

Bulletins

8/31/2020 - Producer, Adjuster & Title Ins. Agent Licensing Issues re COVID-19 (Modification of Bulletins 2020-03, 2020-10, 2020-12 & 2020-15) - Bulletin No. 2020-16

7/29/2020 - Producer, Adjuster, and Title Ins. Agent Licensing Issues in light of the COVID-19 Emergency (Modification of Bulletins 2020-03, 2020-10 & 2020-12) - Bulletin No. 2020-15

6/03/2020 - COVID-19 Health Ins. Premium Reduction & Credit Program Filing Guidance - Bulletin No. 2020-13

4/29/2020 - Producer, Adjuster, and Title Insurance Agent Licensing Issues in Light of the COVID-19 Emergency, Modification of Bulletin No. 2020-03 - Bulletin No. 2020-10

4/29/2020 - COVID-19 and Contractual Deadlines within Property & Casualty Insurance Policies - Bulletin No. 2020-09

4/17/2020 - Flexibility of Health Insurance Coverage in Light of COVID-19 - Bulletin No. 2020-07

4/08/2020 - Return of Automobile Insurance Premium due to COVID-19 - Bulletin No. 2020-06

3/30/2020 - Cancellation or Non-Renewal Recommendation Due to COVID-19 Pandemic - Bulletin No. 2020-05

3/30/2020 - Continuity of Operations - Bulletin No. 2020-04

3/25/2020 - Producer, Adjuster, and Title Insurance Agent Licensing Issues in Light of the COVID-19 Emergency - Bulletin No. 2020-03

3/13/2020 - Coverage for COVID-19 (CORONAVIRUS) - Bulletin No. 2020-02

General Information & Resources

More information on important insurance related issues and COVID-19 is addressed in the NAIC Insurance Brief: COVID-19 and Insurance from the National Association of Insurance Commissioners.

For general information and questions about COVID-19 in Alabama not related to insurance issues or the ALDOI, please visit www.alabamapublichealth.gov or check out Alabama's COVID-19 Data and Surveillance Dashboard.

Also, for news and resources on COVID-19 for all Alabama citizens, visit Governor Kay Ivey’s website.

For a vast array of information on a COVID-19 including symptoms & testing, who is a high risk, tips on social distancing, frequently asked questions and much more from the CDC, FEMA, and The White House, visit Coronavirus.gov.

All Alabama insurance consumers and anyone in the business of insurance or related financial services are encouraged to visit ALDOI’s social media sites on Facebook and Twitter for all the latest from the Department and helpful information for insurance consumers.

Alabama’s COVID-19 hotline: (888) 264-2256